Customer Service
We are committed to providing the best products and friendliest customer service. If you have any questions about ordering or about any of our great products, please feel free to contact us via the information provided below:
MAGIC CRISP ™
22 South Smith St.
Norwalk, CT 06855
Customer service is available Monday through Friday from 8:30am to 10:00pm Eastern Time.
Phone: 1-888-326-0978
Return Policy
We want you to enjoy shopping on our website, so we will gladly accept returns and exchanges if they comply with our return policy. Please read this page carefully before you make a purchase decision or before you attempt to make a return or an exchange. We want you to be totally satisfied with your purchase. If you are not happy with your purchase you can return it for a full replacement, exchange or refund.
Refunds or exchanges will be for the full purchase price, less shipping and handling. With all of our regular orders, we do not charge your credit card until your order is ready to be shipped. Shipping is at the purchaser's expense (unless we've made a shipping error). We are not responsible for defects or damage caused by customer error. Our full liability is limited to refund or credit of purchase price of merchandise.
If the customer refuses the package and it is returned to us, we will treat it as a return. Customer will receive a refund for the purchase price, less shipping and handling fee. Defective or wrong items: All of our merchandise is inspected for quality and compliance before it is packaged in our manufacturing facility and sent to our warehouse. Occasionally, a package is mismarked or is damaged in transfer. If you receive a defective or wrong item, please contact us within 7 days of receiving your order and we will promptly send you a replacement after you have returned the wrong or defective product.
If we can't provide a replacement, we will issue you a full refund. You will not be charged any additional shipping or handling fees for replacement shipments. To Return merchandise, please follow these instructions: Your return merchandise must be re-sellable, in its original condition: packaged in the original box. (Unless the reason for the return is for defects or shipping damage) Please wrap the box or put it inside another box for shipping, do not alter the original product box by adding tape or marking on it. Mark the outside of your package with your Order Number & Your Account Number As They Appear on the Invoice.
Your Account number & order number on the INVOICE is YOUR RETURN AUTHORIZATION and it must appear in Bold writing on the outside of your package - preferably under your return address. If you no longer have your invoice, please call or e-mail our customer service department so they may provide this number for you.
Send your returns to: MAGIC CRISP ™ 22 South Smith St. Norwalk, CT 06855 . We highly recommend a return shipping method that is traceable as we are not responsible for lost return shipments and we will not be able to credit you for items that do not reach us. As soon as we receive your return we will send you a replacement, exchange or refund according to your instructions. If the product is returned in bad or damaged condition, no credit will be issued and product will be returned to you.
Shipping Policy
Currently, all domestic orders are shipped via the United States Postal Service. Once you place your order, you will receive an email stating that your order has been submitted successfully and is being processed by our fulfillment department. Due to the low price and high quality of our products, our fulfillment department must process and ship hundreds of orders every day. In stock Orders are shipped from our warehouse within 48-72 hours and out-of-stock items or pre-orders are shipped according to schedules that are specified in the original orders. Your order will be shipped by Standard Mail (4th Class) and will arrive within 4 to 6 weeks from the date of your order confirmation.